Have trouble with the Kiosks or WiFi?
Here are come common problems and solutions that may help. If after trying these steps there is still a negative response its time to free call us on 0508 4FIRESTAR (0508 434 737)
Kiosk is Not Working
- Please check the power is plugged in and turned on at the wall
- Please power down for 1 minute the back on again
Kiosk is Kicking People Off
- Hotlink Kiosks require a solid internet connection to work. If the internet is too slow or is not working correctly then the kiosk will not maintain connection to our server and consequently will log off
- Of please check that the power is connected into the kiosk or wall correctly
Screen Wont Turn On
- Please check that the power to the screen is plugged both in the wall and in the back of the screen
- Check that the screen is plugged into the kiosk.
- Or Check that the brightness or contrast is not turned right down in the screen settings
Cannot Connect to the WiFi
- Please Check that the wifi card on the laptop etc is turned on
- Make sure that any firewalls or anti virus software on the laptop have not blocked the firestar network