Support

1. Check the site’s internet connection by visiting any web page from an office PC.
2. If the internet is not working restart the Broadband router.
3. Contact your ISP (Internet service provider) if you still have no connection.

1. Knowing there is an Internet Connection, type “123” into the PIN field.
2. If “Sorry that PIN number is invalid” appears, you have a successful connection.
3. If you get the message “Sorry this kiosk is having trouble connecting to the internet. Please try again or call 0508 4 FIRESTAR if the problem persists” then there is a problem between the kiosk and the Broadband router.
4. Follow the Network cable from the PC to the broadband router as best you can, checking for any loose cables. There may be components linking the PC and router like Ethernet switches and a MikroTik router.
5. These and the PC may need to be restarted.

1. Using your laptop check you can see and connect to the wireless network “FireStar WiFi HotSpot”. If you can’t then restart the Wireless Access Point.
2. If you have a wireless connection but the FireStar PIN redirection page does not display then you will need to restart the MikroTik Router.

Please call us on 0508 4 FIRESTAR (0508 434 737) OR email us at sales@firestar.co.nz

The Minimum Card Order

• 100 x $2 FireStar Cards
• 50 x $5 FireStar Cards
• 20 x $10 FireStar Cards
• 50 x $5 FireStar Cards & 50 x $2 FireStar Cards

1. Right click on your computer's desktop and select "New" then "Shortcut"
2. Enter in http://www.firestar.co.nz as the target for the shortcut and click "Next"
3. Enter in "FireStar PIN Card Checker" as the name and click "Finish"

1. Go to http://www.firestar.co.nz
2. Enter the questioned PIN and click "GO"

• Session Limit Reached: Time has been fully used on PIN
• Traffic Limit Reached MB Traffic has been fully used on PIN
• User Closed the Connection: User Logged out using the log out function
• Client went away - Timeout: User moved away from AP or WiFi causing connection to be lost and session to be logged out

1. XP - Click Start, click Run, type "CMD" and click ok
   Vista/7 - Click the start Orb, type "cmd" in the search box. In the search results window click the cmd icon.

1. The command prompt window will now appear. Type "ipconfig/all" and push "Enter"
2. The MAC Address for the PC will be under the heading "Ethernet adapter Local Area Connection" and on the line "Physical Address......."

1. Pick up Phone Handle
2. Dial Number
3. Enter the correct amount of money (stated on machine - LCD panel, 200 = $2, 5 = $0.50)

NB:Five minutes of your time will be deducted per page.

• Always “Print Preview” (web pages need to be pasted in Open office before Printing).
• Select “Hotlink Printer” to printing.

NB:Ensure there is sufficient time remaining as files will be deleted when logged off.

• Starting with windows desktop choose one of the following and:
• Insert the memory card into the correct slot in the card reader.
• Place portable flash drive into a USB port.
• Place portable flash drive into a USB port.
• Connect digital cameras to a USB port
• Wait approximately 30 seconds.
• Open the “My Computer” icon.
• Find and open the removable disk drive files.
• Go to windows desktop and click on the “How to burn a CD/DVD” icon for full video instructions on transferring files to the CD/DVD burner.
• To view finished files/photos, double click the “My Computer” icon and then the “CD/DVD” file icon after the burning process has been completed..

NB:Please ensure that the PC you are using has a Webcam, Headphones and mic.

Instructions:

• Log into a PC and double click on the Skype icon on the desktop.
• Skype will now ask you to create a new account. If you have an account, type your user name and password into the spaces provided.
• You may make free skype-skype call or call landlines and mobiles using “skype credit”

• Contact our supplier directly on 0800 NZ VOIP to handle any problems.
• Email Tech Support support@kiwivoip.co.nz

Before logging in, Please ensure that Pop-up blockers are disabled. The Firestar WiFi System uses a Pop-up to display important information about the session and to enable logging out.

Explorer 8:

• Click on “Tools” in the top right corner of Internet Explorer.
• Hover over the option “Pop-up Blocker” in drop down menu
• Click on “Turn off Pop-up Blocker” in the next menu.

Mozilla Firefox v3:

• Click on “Tools” in Mozilla Firefox.
• In drop down menu, click Options…”
• In “Options” window, click “Content” Tab.
• Make sure “Block popup windows” is un-ticked.
• Then click “OK”

NB: Ensure your WiFi radio is on, usually a button with a WiFi Icon.

To begin surfing the net you must connect to “FireStar WiFi HotSpot”

• In Windows XP, go to the “Network Connections” window, Right-Click the “Wireless Network Connection” and select the “View Available Wireless Network”.
• In Windows Vista & 7, go to the “Network and Sharing Centre” window and click the “Connect to a Network” button under Tasks on the left.
• Now Select “FireStar WiFi HotSpot” (You may need to refresh to see it)
• Click Connect | Click Connect anyway

Open your web browser. You will be redirected to our FireStar Login page.

• Enter your Existing FireStar Account (email address).
• Create an Account using your credit card.
• 12 Digit Alphanumeric FireStar Pin Number.

NB: To log out/in and to view remaining time ensure you ALLOW our site to have pop-ups.